Shipping and Returns

We ship within Italy (including the islands), to San Marino, Vatican City and all European Union countries. We do not currently ship to other countries.

Orders are shipped within 3 working days. Times may be longer during trade fairs, public holidays or summer closures.

Italy, San Marino and Vatican City: €4.90 for orders below €119, free from €119.

Other European Union countries: €10 for orders below €250, free from €250.

Shipments are insured and customers receive a tracking code. We generally use GLS for shipments valued up to €5,000; for higher values we use Ferrari Group, a courier specialised in transporting valuables.

We deliver to homes, businesses and the address provided by the customer. If the recipient is absent, the courier will normally make another attempt in accordance with its operating procedures.

You may request an address change within 48 hours of placing the order, provided the parcel has not already been handed to the courier. Contact Facco Corporation immediately on +39 0444 418000 or email ordini@faccocorp.it.

The jewel must be intact, show no signs of use and be returned with its original box, complete packaging and warranty. All categories, including earrings, necklaces and bracelets, may be returned if these conditions are met.

The direct return cost is paid by the customer. For returns from Italy, Facco can provide a GLS label on request for €7, which will be deducted from the refund. Send the parcel to: Facco Corporation S.r.l., Via dell’Artigianato 21, 36043 Camisano Vicentino (VI), Italy.

The refund is made to the original payment method without undue delay and no later than 14 days after notice of withdrawal. Facco may withhold the refund until the jewel has been received or proof of return has been provided. The price paid and any standard delivery cost are refunded; the direct return cost remains the customer’s responsibility.

We do not offer direct exchanges for a different product. A change of colour or carat may be requested if the new jewel has an equal or higher value; any price difference is paid by the customer. The request is assessed by customer service.

Contact Facco Corporation as soon as possible on +39 0444 418000 or email ordini@faccocorp.it. We will provide the correct procedure according to the case and the protections provided by the legal guarantee.